Last updated: 3/2/2026
Start a Heart Southend (Charity No. 1212779) is committed to protecting your privacy. This policy explains what information we collect and how we use it.
What Information We Collect
When you volunteer or contact us:
- Name, email, phone number
- Any information you provide about your availability or experience
When you visit our website:
- Basic analytics data (pages viewed, device type, location) via Google Analytics
- We do not use marketing cookies or track you across other websites
How We Use Your Information
Volunteers: To coordinate activities, share opportunities, and keep you informed about defib maintenance schedules and charity updates.
Website analytics: To understand how people use our site and improve it.
We will never sell your information or share it with third parties for marketing purposes.
Your Rights
You can:
- Ask what information we hold about you
- Ask us to correct or delete your information
- Unsubscribe from our emails at any time (there’s a link at the bottom of every email)
- Opt out of Google Analytics by using this browser plugin
To exercise these rights, email info@startaheartsouthend.org.uk or call 01702 558594.
How Long We Keep Your Information
Volunteers: We keep your contact details while you’re active and for 1 year after your last activity, unless you ask us to delete them sooner.
Website analytics: Google Analytics data is automatically deleted after 26 months.
Who We Share Information With
Email provider: We use Gmail to send volunteer updates. They cannot use your data for any other purpose.
Legal requirements: We’ll only share your information with authorities if legally required to do so.
Data Security
Only trustees have access to volunteer information.
Changes to This Policy
We’ll update this page if our privacy practices change. Check back occasionally, or we’ll notify you by email if it’s a significant change.
Contact Us
Questions about your data? Contact us:
Email: info@startaheartsouthend.org.uk
Phone: 01702 558594
Address: 342 Daws Heath Road, Benfleet, SS7 2UA
Effective Date: 3/2/2026