Saving lives one defibrillator at a time

Privacy Policy

Last updated: 3/2/2026

Start a Heart Southend (Charity No. 1212779) is committed to protecting your privacy. This policy explains what information we collect and how we use it.

What Information We Collect

When you volunteer or contact us:

  • Name, email, phone number
  • Any information you provide about your availability or experience

When you visit our website:

  • Basic analytics data (pages viewed, device type, location) via Google Analytics
  • We do not use marketing cookies or track you across other websites

How We Use Your Information

Volunteers: To coordinate activities, share opportunities, and keep you informed about defib maintenance schedules and charity updates.

Website analytics: To understand how people use our site and improve it.

We will never sell your information or share it with third parties for marketing purposes.

Your Rights

You can:

  • Ask what information we hold about you
  • Ask us to correct or delete your information
  • Unsubscribe from our emails at any time (there’s a link at the bottom of every email)
  • Opt out of Google Analytics by using this browser plugin

To exercise these rights, email info@startaheartsouthend.org.uk or call 01702 558594.

How Long We Keep Your Information

Volunteers: We keep your contact details while you’re active and for 1 year after your last activity, unless you ask us to delete them sooner.

Website analytics: Google Analytics data is automatically deleted after 26 months.

Who We Share Information With

Email provider: We use Gmail to send volunteer updates. They cannot use your data for any other purpose.

Legal requirements: We’ll only share your information with authorities if legally required to do so.

Data Security

Only trustees have access to volunteer information.

Changes to This Policy

We’ll update this page if our privacy practices change. Check back occasionally, or we’ll notify you by email if it’s a significant change.

Contact Us

Questions about your data? Contact us:

Email: info@startaheartsouthend.org.uk
Phone: 01702 558594
Address: 342 Daws Heath Road, Benfleet, SS7 2UA


Effective Date: 3/2/2026